IT Support Technician

Join our IT Team

An opportunity to join our growing IT Department for one of UK’s leading travel groups. We are currently looking to recruit an IT Technician to be based at our Head Office in Glasgow, with regular travel to other offices.

You will be supporting our businesses providing a mixture of support from 1st – 2nd line. Some of these jobs will include BAU / deskside support, setting up new users including software installation, printers, and hardware support / replacement. Other duties will extend into server-side support cloud computing with Azure & AWS, network support switches, routers, VPN and telephony.

What will I be doing?

• Providing support and resolving IT issues either remotely or on-site.
• Administration and maintenance of active directory and group policies.
• Administration and maintenance of shared files and folders.
• Administration and maintenance of data and system backups and DR solutions ensuring protection and fit for purpose.
• Ensure always the security and compliance of our network and infrastructure including backups, anti-virus, firewalls, remote access, etc.
• Installing and configuring new laptops, desktops and VoIP phones.
• Relocating computer hardware during desk and office moves.
• Liaising with third party providers on support issues.
• Administration and routine maintenance of all server hardware and infrastructure (cloud and on-prem) including physical and virtual servers, firewalls, switches, printers, network, patching, phones, etc.
• Maintenance and continual improvement of user support documentation which includes writing articles on the self-help IT knowledge base and ensuring they are kept up to date.
• Monitoring the infrastructure and responding to any outages that arise.
• Troubleshooting server hardware and infrastructure problems.
• Accept ownership for assigned incidents and own the end-to-end process keeping the user updated throughout.
• Participation in on-call rota for business-critical issues.

What are the desired key skills and qualifications needed?

• HND qualification in a relevant IT subject.
• Understanding of Microsoft windows Server and their roles such as Active Directory, Group Policy, DHCP, DNS and IIS.
• Knowledge or understanding of Linux server operating system and server roles such as Apache, MySQL and Asterisk.
• Knowledge of Cloud Services (Microsoft Azure, Office 365, Exchange, SharePoint, OneDrive, InTune and Amazon Web Services).
• Strong IT Skills with an interest in technology
• Ability to solve problems with excellent verbal and written communication skills to provide step-by-step solutions to users.
• Ability to react quickly whilst working under pressure and being able prioritise tasks effectively.
• Able to work in a team or independently.

Rewards/Opportunities

• Competitive salary 
• Vitality Private Healthcare
• Flexible working arrangements
• Career advancement opportunities
• Discounted travel
• Contribution pension
• Employee Assistance Programme
• Social events
• Gym membership discounts
• Group income protection
• Life assurance

Anything else?

• Full UK driving license with own car.
• Additional hours of work may be required, as determined by the needs of the business.
• Experience in a similar role is essential.

Apply Now 

If interested in being considered for an interview, please apply today with your CV and a covering letter justifying why you would be an ideal candidate to join our team by 28th February 2023.

Apply Now