We have exciting opportunities for a Cruise Sales Manager to join our team.
Location – Remote/Hybrid Remuneration – Competitive salary plus rewarding quarterly bonus Hours – Monday to Sunday. Working hours are 37.5 hours per week.
To be a great sales manager you'll need to -
Be a great sales person. Be ready to lead by example.
Be a great sales coach. Finding ways to engage, inspire and communicate to bring out the best in people.
Be a great communicator. Approachable, confident and friendly, promoting open and honest feedback.
To be successful in this role you'll need to be highly motivated and supportive of our team to increase and maximise sales opportunities. Whilst ensuring the delivery of our Customer Service Excellence and our ‘One Team’ values.
Responsibilities
Daily online lead monitoring, distribution and call flow management
Continual monitoring of team enquiries, bookings and conversion
Maximising sales potential, monitoring and coaching sales team
Communicating sales aims, targets and achievements
Support sales team with pre-post sales questions, queries and escalations
Performance Management including feedback and 121s
Analyse and ensure fundamental KPI's, compliance and best practice of your team are delivered.
Call listening and coaching/feedback sessions
Building and promoting long-lasting relationships with colleagues and internal/external partners
Encourage good communication flow between departments
Training needs analysis
Key skills/qualities
An approachable people person who can lead by example.
Be able to thrive in a fast-paced environment whilst under pressure.
Have in depth knowledge of the products we sell, brand awareness, campaigns and promotions.
Confidence with technology including excel, word, Isell, Itour and other software systems.
Possess excellent numeracy, written and verbal communication skills.
Possess an empathetic, patient and cool approach to people management.
Be highly motivated, confident and professional and enjoy encouraging people to succeed.
The ability to learn and implement new and varied complex tasks effectively and quickly.
Demonstrate your ability to identify issues, obstacles and opportunities and develop and implement effective solutions.
Applications must be submitted by close of business on 30 April.
