Cruise Admin Expert
Join one of the UK’s Cruise Specialists
Award-winning CruiseKings and Scotland’s Cruise Centre are part of the Brooklyn Travel Group, established for over 50 years employing over 500 travel professionals UK-wide.
Following yet another record-breaking year and with exciting future aspiration, we are looking for talented Administration Experts to support our expansion plans.
If you’re looking for a new challenge, your next move or you’d like to specialise in Cruise Administration, get in touch for a friendly, informal chat.
Location: Hybrid/Office Based
Hours: Monday – Friday 9 – 5.30pm, Full-time
Salary: Competitive – based on experience
Reporting to: Cruise Admin Manager
Job Responsibilities:
- Booking Confirmations: daily quality checks, process previous days bookings and send confirmation to client.
- Tickets: Ensure all tickets are issued within agreed timescales.
- Costing Queries: take on initial investigation & resolution of all costing queries from finance.
- Mailbox management: prioritising & managing mailbox workflow on a daily basis.
- Diary Management: manage and action daily diary entries, prioritising where necessary.
- Support Customer Service and Sales Team in line with business needs.
- Notifications: handling updates from cruise lines in relation to existing bookings including itinerary changes, embarkation information, erratas
- Flight Schedule Changes: review and update minor schedule changes
Skill Requirements:
- Previous administration/audit experience.
- Travel admin experience is advantageous.
- Be process driven and able to work under pressure while still maintaining accuracy and attention to detail.
- Possess excellent numeracy and problem-solving skills.
- Possess good time management skills and prove the ability to multi-task.
Behaviours:
- Prove you are a team player yet have the ability to work independently.
- Possess a can-do attitude and have a methodical and positive approach towards all tasks.
- Demonstrate best practices and flexibility at all times.
Reward/Opportunities:
- Vitality Private Healthcare.
- Cruise Training and Development.
- Ship visits/Educational opportunities.
- Discounts on holidays.
- Sponsored social events.
- Contribution Pension.
