Cruise Admin Expert
Join one of the UK’s Cruise Specialists
Award-winning CruiseKings and Scotland’s Cruise Centre are part of the Brooklyn Travel Group, established for over 50 years employing over 500 travel professionals UK-wide.
Following yet another record-breaking year and with exciting future aspiration, we are looking for talented Administration Experts to support our expansion plans.
If you’re looking for a new challenge, your next move or you’d like to specialise in Cruise Administration, get in touch for a friendly, informal chat.
Location: Office Based, Ayr
Hours: Monday – Friday 9 – 5.30pm, Full-time
Salary: Competitive – based on experience
Reporting to: Cruise Admin Team Leader
Experience, Qualities & Skills:
- Experience working within the Cruise and Travel Industry is highly desirable.
- Previous administration experience.
- Confident, friendly, and articulate when speaking to suppliers and colleagues.
- Process driven and able to work under pressure while maintaining accuracy and attention to detail.
- Possess excellent numeracy and problem-solving skills.
- Good time management and the ability to multi-task.
- A team player who also has the ability to work independently.
- Possess a can-do attitude and have a methodical and positive approach towards all tasks.
- Enjoy working in a face paced, service-oriented environment.
- Being well travelled, with good knowledge and first-hand experience is extremely advantageous
Responsibilities:
- Booking Confirmations: daily quality/audit checks, process previous days bookings and send confirmation to client.
- Tickets: Ensure all tickets are emailed/posted within agreed timescales.
- Amendments and Cancellations: process/check amendments and cancellations in line with supplier invoices.
- Scanners: check all invoices received from supplier match our internal system and update/query where required.
- Costing Queries: take on initial investigation & resolution of all costing queries from supplier payments.
- Mailbox management: prioritising & managing mailbox workflow on a daily basis.
- Diary Management: manage and action daily diary entries, prioritising where necessary.
- Organisation and distribution of incoming/outgoing mail.
- Support Customer Service and Sales Team in line with business needs.
Behaviours:
- Competitive Salary.
- Vitality Private Healthcare.
- Cruise Training and Development.
- Ship visits/Educational opportunities.
- Discounts on holidays.
- Sponsored social events.
- Contribution Pension.
